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Structured Technology Support (STS) / Managed Service Provider (MSP)

Pro4ia understands that saving money is important to everyone, and recognizes that the costs of IT Support Services can quickly add up. By using our support plan options, your company can receive the technical support you need at a cost that fits your budget.

Pro4ia’s Structured Technology Support (STS), a true Managed Service Provider (MSP) model, is an integral part of our client's technology operations. With our STS/MSP Support we provide each client with an interactive real-time site. This interactive website allows our clients to enter a support request online which is then automatically dispatched to your Pro4ia STS/MSP Team.

The Pro4ia STS/MSP mission and program goals are to:

• Optimize client networks and systems with continuous and ongoing tuning of components in order to maintain the latest changes, versions, and software fixes.
   
• Maintain client networks and systems allowing for the maximum and highest availability for business use. 
   
• Minimize business impact to our clients by responding and resolving network or system downtime events.

Pro4ia’s STS MSP support enables guaranteed response times and access to qualified support engineers who can provide solutions to common problems, investigate and resolve system down events, and also enable our clients to proactively schedule specific support services such as, moves/adds/changes, application software installation or upgrades and other technology related requests.

>> Structured Technology Support (STS MSP) Cutsheet <<